L2 Enterprise Support Engineer

Sarvatra is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have an acumen for production support and the passion to work, join in!

Position Objective: To provide day-to-day L2 support to Enterprise Client, Release deployment on production, Implementation of new modules, Provide KT to bank staff.

No. of Vacant Positions:   5

Department: Production Support
Project Location(s): Pune and Mumbai
Education: Graduate with Computer Science (minimum)



  • Resolving L2 tickets reported in Wolken Sarvatra Service Desk
  • Provide ad hoc reports using SQL as per client requirement
  • Understanding issue, analyzing logs and reporting issue to the concern team
  • Assigning Tickets to L3 and follow-up with concern team unless issue get resolved
  • Coordination with Test, Dev, N/w teams and Clients
  • Ensure that the several testing and validation processes are improved continuously
  • Raising SR for various activities related to Deployment as protocol says
  • Maintaining all documentation work for each activity performed previous night
  • Publish the improvements to all the stakeholders and depict the improvements using data points


  • Maintain good rapport with bank users
  • Communicate with Network, Development and Testing teams
  • Reviewing status reports from team managers and taking appropriate action
  • Seeking feedback from management when and wherever necessary


  • Communicate with Switching team for new releases deliverables and switching related issues
  • Provide support after office hours to various banks
  • Provide support on holidays
  • Coordinate activities which enforce quality improvements
  • Resolving conflicts among team members
  • Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers


  • 2+ years experience


  • Oracle
  • Payment Technologies
  • Linux
  • Testing


  • Switching
  • IMPS / UPI
  • Log Analysis
  • Team Management


  • Bank Clients
  • Vendors


  • Switching Development & Testing
  • Testing & Support Team
  • Application Support Team
  • IT & Network Team

Send your resume to careers@sarvatra.in

how can we help you?

Contact us at our Pune office or submit a business inquiry online.

I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.

Rahul Joshi
Former Head - Digital Channels, ICICI Bank Ltd.

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