L2 Enterprise Support Engineer
Sarvatra is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have an acumen for production support and the passion to work, join in!
Position Objective: To provide day-to-day L2 support to Enterprise Client, Release deployment on production, Implementation of new modules, Provide KT to bank staff.
No. of Vacant Positions: 5
Responsibilities
PRIMARY
- Resolving L2 tickets reported in Wolken Sarvatra Service Desk
- Provide ad hoc reports using SQL as per client requirement
- Understanding issue, analyzing logs and reporting issue to the concern team
- Assigning Tickets to L3 and follow-up with concern team unless issue get resolved
- Coordination with Test, Dev, N/w teams and Clients
- Ensure that the several testing and validation processes are improved continuously
- Raising SR for various activities related to Deployment as protocol says
- Maintaining all documentation work for each activity performed previous night
- Publish the improvements to all the stakeholders and depict the improvements using data points
SECONDARY
- Maintain good rapport with bank users
- Communicate with Network, Development and Testing teams
- Reviewing status reports from team managers and taking appropriate action
- Seeking feedback from management when and wherever necessary
ADDITIONAL
- Communicate with Switching team for new releases deliverables and switching related issues
- Provide support after office hours to various banks
- Provide support on holidays
- Coordinate activities which enforce quality improvements
- Resolving conflicts among team members
- Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers
EXPERIENCE
- 2+ years experience
KNOWLEDGE
- Oracle
- Payment Technologies
- Linux
- Testing
SKILLS
- Switching
- IMPS / UPI
- Log Analysis
- Team Management
PRIMARY INTERACTION (EXTERNAL)
- Bank Clients
- Vendors
PRIMARY INTERACTION (INTERNAL)
- Switching Development & Testing
- Testing & Support Team
- Application Support Team
- IT & Network Team
Send your resume to careers@sarvatra.in
I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.
