L1 Application Support Engineer
Sarvatra is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have an acumen for application support and the passion to work, join in!
Position Objective: To provide day-to-day L1 support to application clients
No. of Vacant Positions: 5
Responsibilities
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- Customer interaction, understanding the issues / complaints / requirements
- Providing the expected reply on priority as per the SLA defined
- Deciding severity / level of the issue and channelizing it as per predefined process
- Transaction monitoring
Nature of Work
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- Rotational shifts, including night duty for male candidates
- For female candidates, rotational shifts starting from Morning 7:00 am to 8:00 pm
- 9-hour shift
Experience
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- 1 to 2 years experience
Knowledge and Skills
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- Able to perform multitasking duties
- Good communication skills in English, Hindi, and Marathi
- Basic knowledge of payment domain
- Experience and capability of handling escalation and provide the solution
- Customer handling experience
- Basic knowledge of networking
- Flexible for the 24×7 shift, including night shift
- Flexible for the odd weekly off
- Should be available post working hours to attend the escalation / issues
- Should be available for the major activities like DR drill / major release, change
- Need to attend the online/offline meeting with Bank / NPCI / Vendor etc.
Send your resume to careers@sarvatra.in
Sarvatra’s Financial Inclusion Platform with AePS Switch, Micro ATM Switch, and FI Portal solutions have made a big difference to our business. They are easy to use, secure, and dependable, which has helped us build stronger customer trust. We’ve also seen a clear increase in transactions and earnings.
I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.
Congratulations for bringing all 24 Banks onto NPCI Rupay platform in record time. We thank you for the relentless efforts you have put in to make this possible. We will now move forward with new initiatives.
We became India’s first Sub-Member Bank to go live on RuPay E-com, issue EMV cards, and migrate to Direct Membership for which we won NPCI Special Award. Thank you Sarvatra for being a valuable technology partner.
I hereby congratulate the Sarvatra Team for your sincere and dedicated efforts in making the 1st sub-member bank in India to go live on the AEPS channel (On-us and BFD).
Thanks to your timely support, Maharashtra stood first in the country by issuing the largest number of RKCCs. We deeply appreciate your effort and look forward to your continued support in keeping Maharashtra on top.
