L2 Enterprise Support Engineer
Sarvatra is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have an acumen for enterprise support and the passion to work, join in!
Position Objective:
- To provide day-to-day L2 support to enterprise client
- Release deployment on production
- Implementation of new modules
- Documentation
- Provide KT to bank staff
No. of Vacant Positions: 4
Responsibilities
Primary
-
- Resolve L2 tickets reported in Wolken Sarvatra Service Desk
- Provide ad hoc reports using SQL as per client requirement
- Understand the issue, analyze logs and report issue to the concerned team
- Assign tickets to L3 and follow-up with concern team unless issue get resolved
- Coordinate with testing, development, and network teams, and client
- Ensure that the several testing and validation processes are improved continuously
- Production release deployment and monitoring post deployment
- Perform UAT
- Raise SR for various activities related to deployment as protocol says
- Maintain all documentation work for each activity performed the previous night
- Publish the improvements to all the stakeholders and depict the improvements using data points
Secondary
-
- Maintain good rapport with bank users
- Communicate with network, development, and testing teams
- Reviewing status reports from team managers and taking appropriate
- Seeking feedback from management when and wherever necessary
Additional
-
- Communicate with switching team for new releases deliverables and switching related issues
- Provide support after office hours to various banks
- Provide support on holidays
- Coordinate activities which enforce quality improvements
- Resolve conflicts among team members
- Maintain cordial relationships between cross functional teams like development, configuration management, program management, product managers
Experience
-
- 4+ years
Knowledge and Skills
-
- Oracle
- Payment technologies
- Linux
- Testing
- Switching
- IMPS / UPI
- Log analysis
- Team management
Primary Interactions
External
-
- Client banks
Vendors
-
- Internal
- Switching, development, and testing
- Testing and support teams
- Application support team
- IT and Network teams
Send your resume to careers@sarvatra.in
Sarvatra’s Financial Inclusion Platform with AePS Switch, Micro ATM Switch, and FI Portal solutions have made a big difference to our business. They are easy to use, secure, and dependable, which has helped us build stronger customer trust. We’ve also seen a clear increase in transactions and earnings.
I am happy with the pace of work (in developing the UPI solution for ICICI Bank). It is also very encouraging the way you are tracking the progress. I am more confident that we can meet the deadline successfully.
Congratulations for bringing all 24 Banks onto NPCI Rupay platform in record time. We thank you for the relentless efforts you have put in to make this possible. We will now move forward with new initiatives.
We became India’s first Sub-Member Bank to go live on RuPay E-com, issue EMV cards, and migrate to Direct Membership for which we won NPCI Special Award. Thank you Sarvatra for being a valuable technology partner.
I hereby congratulate the Sarvatra Team for your sincere and dedicated efforts in making the 1st sub-member bank in India to go live on the AEPS channel (On-us and BFD).
Thanks to your timely support, Maharashtra stood first in the country by issuing the largest number of RKCCs. We deeply appreciate your effort and look forward to your continued support in keeping Maharashtra on top.
